Thank you for shopping at eThoughtfulThings. Customer Service is our number one priority! We will take great care of your order, start to finish. If you are unhappy with our service, please let us know and we will fix it!
Why should I order from eThoughtfulThings?
Because "we care" about what we do! It's important to us that you are happy, making sure that the customers wishes always come first! We will give you the absolute "BEST customer service", is what our customers say about us. If you are unhappy for any reason, please let us know. We work very closely with our suppliers and will work on your behalf to make it right for you.
When will my order be processed?
We will begin processing your order immediately upon receipt.
What happens when I place an order online?
Once you place your order online, you will receive a copy of your order by email. Please make sure all of your contact, monogramming and shipping information is correct. This will serve as you receipt.
How do I place a monogram in the correct order?
In the "Monogram Box" place the initials in the exact order that you would like them to appear on the item, example Mary Jane Smith would be MSJ.
When choosing a monogram style…remember these tips:
Monogrammed Ladies: Use her first, last, then middle initial.
Monogram for a Married Couple: Use her first initial, the last name initial of the couple, then his first initial.
Monogram Men: If the letters are the same size then first name initial, middle name initial and last name initial. If font has the center letter bigger, then use first, last, then middle initial.
How do I place an order online?
Ordering over the internet from us is safe, easy, and totally secure. When you place an order you connect with Yahoo Store's secure server which protects your credit card and personal information. Internet Explorer users should see the LOCK (secure) symbol when you check out. Firefox users should see the unbroken key symbol when you check out.
Shortly after placing your order on-line, you will receive an e-mail confirmation of the order.
How do I order by phone?
Our phone hours are from 10:00 A.M. - 5:00 P.M. Eastern Time. Monday - Saturday. Leave a message and we will get back to you during business hours. Voice mail messages are accepted 24 /7 Call 631-278-4392.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, and PayPal. Check are also accepted and take about two weeks to process. Then we will ship your order.
How is my item shipped?
Items are shipped via USPS or UPS. Both are extremely reliable and arrive quickly. Free Shipping includes ground only with no tracking or insurance. Proirity include tracking, for insured Mail please select other wise
What happens if I find another online store with better prices?
If you find a lower price, just let us know and we will match the price and ALSO give you 10% of the difference back on your purchase. Just go ahead and place your order and email us a link to the store and or the coupon and we will deduct the difference and credit the difference before processing your order then confirm the details with you in a separate email.
Is your site safe to put my credit card information on?
Absolutely! We pay extra money each month to host our store with Yahoo which uses the most up to date sophisticated security and uses SECURE pages for your order processing. Plus, its Yahoo! They know how to protect your information.
How do I clean my jewelry?
Do not have your jewelry clean by machine polisher or dipped in any cleaning agents, these processes can wear away the gold or layers. Use a soft, clean, cloth to remove dirt, oils and other material from the jewelry.
Will my silver jewelry tarnish?
By nature, sterling silver will tarnish when exposed to air. Most of the sterling silver uses to make jewelry is coated to prevent or slow the tarnishing process, however proper care and storage will help to keep our jewelry sparkling and clean. If our sterling pieces should become tarnished, use a jewelry-grade polishing cloth to clean them. Never apply polishing agents to sterling jewelry as these may scratch or damage them. Avoid applying lotions, hair products, etc. while wearing any of jewelry as these may damage it.
Gold Plated? Gold Vermeil? Gold Filled? Gold WHAT?
Buying jewelry can be very confusing, but we are here to demystify the shopping experience! Let us help you break it down so that you can be a more informed consumer and know exactly what your piece of jewelry is made of! Our custom pieces are all made in the USA. As always, we at eThoughtfulThings are always here to answer any of your questions! Just send us an email, we will response quickly. info@eThoughtfulThings.com
Solid Gold Purity and Karats: The karat is a very old measure of how much gold is in an alloy or gold-blend but here is a quick break down of the measurement. A measure of 1 Karat is where there is 1 part of pure gold and 23 parts of metal alloy - or 4% gold. So 24K is 100% pure gold. 14K is 58%, 18K is 75%. We only use golds of 14K or better.
Gold Plated: In a gold plated piece of jewelry, also referred to as gold dipped, a base metal such as sterling silver, steel or brass is dipped into a bath of electroplating solution and a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is thin, the plate and hence the color can wear off and can easily scratch. The piece can be re-dipped for a small fee. We only use Sterling Silver as a base metal for our gold plated jewelry.
Gold or Rose Vermeil: (Pronounced: “Vermay”) is sterling silver that has been gold-plated with a much thicker coating of gold. To be considered vermeil, the coating must be gold, must be at least 10 carat and be at least 2.5 mm thick. In vermeil, the base is sterling silver. This is a good combination for those with allergy to normal, plated jewelry items. We use 14K and better for our vermeil jewelry.
Gold Filled: Also called rolled gold. These jewelry items are not actually filled with solid gold. They are made of a base metal (usually brass or copper) covered by sheets of gold in a mechanical bonding process. Effectively, a thick coat of gold: the gold content is 5% per federal regulation. Gold filled is the best to choose for pieces you want to last a lifetime. Usually made with 14k gold, it is hard wearing. With general care it will not peel or flake, and should last as long as solid 14k gold jewelry. It is safe for most people with sensitive skin.
Gold plated and vermeil jewelry does reacts with chlorine, perfumes water and lotions. You should never take your gold plated or veremeil jewelry into a pool, sea, shower or spa. If you need to have it redipped, just email us for details.
**We recommend removing plated jewelry when using antibacterial products such as hand soap or sanitizers, bathing, swimming and using lotions or sunscreens.
Sterling Silver: A mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some sterling silver items. We only use .925 silver.
Is my privacy protected?
Protecting your personal information/privacy is very, very important to us.
We hate spam! eThoughtfullyThings does NOT sell or rent our customers names, address or e-mail address to anyone. We send out e-mail notifications on products, special promotions, etc., from time to time. If you ever get e-mail from us and you DO NOT want to continue receiving these emails, simply click the "Unsubscribe" link and we will remove your name from our e-mail lists.(You will not get many emails from us, as it is a lot of work and we don't have the luxury of that time).